Alexa Responding But Not Playing Music

Is Alexa responding but not playing music? Well, you are not alone! Recently I faced this issue myself.

I got multiple echo dots for my home and placed them all over the house.

Everything was working perfectly fine, but all of a sudden — when I asked Alexa to play music, it replied to my command ("Okay, shuffling your music") but didn't start the music. It was still performing other tasks like ambient sounds, weather, etc.

So, in this post, I will share what worked for me. I've also roped in a few friends who've faced and fixed the same issue to chime in with their solutions. We'll walk you through some handy troubleshooting tips to fix the issue of Alexa responding but not playing music.

What worked for me was quite simple: Unplugged the device for several minutes (minimum 60+ seconds), and then plugged it back in.

Alexa Responding But Not Playing Music

If Alexa is responding but not playing music, unplug the device for several minutes (minimum 60+ seconds), and then plug it back in, update your Alexa App, and restart your WiFi device.

This fix should sort out the 'Alexa responding but not playing music' issue for about 90% of users.

Keep reading if you're still facing the same issue. I'll share the common causes for this error, as well as some additional troubleshooting methods that I've found online and gathered from my friends' experiences.

Alexa Not Playing Music: Common Causes

Here are some common causes for the issue of Alexa responding but not playing music.

  • Alexa recently downloaded an update and It’s a buggy
  • Mute turned on
  • Recently Added additional profiles
  • Using multiple wifi connections
  • Slow internet speed

13 Ways To Fix Alexa Responding But Not Playing Music

Here are some ways to solve the annoying Alexa Responding But Not Playing Music' problem.

1. Just Wait a Minute or Two And Try Again

This usually works, because you might be facing a low internet speed right now.

Waiting for a few minutes might work out for you. If it doesn't work then restarting your Alexa devices will be all you need.

2. Restart Your Alexa Device — Unplug for Several Minutes and Then Plug it Back In

Unplug your Alexa device for a minimum of 1 minute and then plug it back. I would suggest doing it for at least 5 minutes.

I was reaching for methods to fix this issue when I faced it — one user claimed: "Unplugged it for a min 30 sec — did not fix it. Unplugging it for 5 min fixed the issue."

Of course, you can always try unplugging the device for a while. If you choose to do so, make sure to unplug it for a full minute — that's 60 seconds, no less. Not 55, but 60. This process resets something within the Wi-Fi system, making it an effective solution.

1 minute time frame worked for me. You can try one minute duration first and if it didn't work — make it for 5 minutes.

If resetting your Alexa device doesn't work — perform the next step first and then try this. Which is...

3. Remove The Additional Profiles

If you have recently added a profile to your Amazon account, it can conflict and can cause a problem.

Remove the additional profiles first then restart your devices and see if this resolves the issue. You can add the profiles again after this issue gets resolved.

4. Alexa Recently Downloaded An Update And It’s a Buggy

If you've set your app to update automatically, your Alexa App may have updated itself — or maybe you've recently performed an update. If you're experiencing any problems post-update, this might be the reason.

Wait for the next update or follow the below tutorials to downgrade your apps on Android or iPhone.

How to Download the Old Version of App on iPhone

How To Downgrade Any App On Android

While searching for content for this article — I asked my friends who are using Alex. One of them replied:

"I've owned two Echo Dots for a couple of years and never had any problems. I've been living in the same house and using the same WiFi for almost a year.

But suddenly, when I asked, "Alexa, play WBEZ," she would say, "Okay, playing WBEZ, Chicago Public Radio," but then nothing would play. I tried turning it off and on, and I even tried disconnecting and reconnecting my WiFi, but nothing worked.

After a few days (approx 10 days), I opened the Alexa app on my phone for no particular reason and told it to play that station on my Echo Dots. To my surprise, it worked! It was weird and annoying."

Turned out, it was a bug on Alexa's new update.

Here's a simple way to check when an app was last updated on your iPhone, iPad, or Android device:

For iPhone and iPad:

  • Open the App Store on your device.
  • Find the app you're interested in by using the search function.
  • Scroll down on the app's page until you see the "Information" section.
  • The date the app was last updated is listed next to "Updated".

For Android devices:

  • Open the Google Play Store on your device.
  • Find the app you're interested in by using the search function.
  • Scroll down on the app's page until you see the "Additional Information" section.
  • The date the app was last updated is listed next to "Updated".

5. Update the Alexa App

You might have left a software update for your Echo devices. You can check by saying, "Alexa, Check for software updates".

If there was an update left, you might have not turned on the auto update option on your phone.

Follow the below guides to turn on the auto update feature on android or IOS:

For Android users:

How To Turn on/off Auto Update Android

For IOS users:

How To Set Automatic Updates For Apps On iPhone

6. Remove Your Music Service From Settings And Then Reconnect

Sometimes, removing your music service and reconnecting it might work. I haven't found the reason which can cause it but it worked for a few users.

To do so go to Menu > Settings > Music > Your Music Choice > Manage or Unlink.

If you are using Amazon Music try deregistering the device from the my content and devices page and then signing back in.

7. Setup Default Music Service

If you haven't set up the default music service in your App, this might confuse Alexa.

This solution works especially if you have multiple music players on your Alexa app.

To do so:

  • Launch the Alexa app.
  • Tap the hamburger icon (three dots) on the top left-hand side of your screen.
  • Open Settings.
  • Go to Music.
  • Select the Default Services option.
  • Choose Your music service (e.g., Amazon Music, Apple Music, Spotify, etc...).

8. Restart Home Network Devices

Internet devices, such as WiFi routers or modems, can occasionally freeze up and stop working as expected.

If this issue was caused due to your internet speed, a simple reset might solve the problem. Just unplug your device for a few seconds, then plug it back in.

9. Disconnect Other Devices Connected to WiFi

Alexa Responding But Not Playing Music

Sometimes, Alexa might stop playing music or not play music at all even after responding to your command because the internet is too slow.

Even if you believe your WiFi is great, remember that mobile devices can handle WiFi issues better than devices like Alexa.

So, when you add more Alexa devices, any existing WiFi problems in your home might become noticeable.

Here are some ways to speed up your internet:

  • Disconnect devices you're not using to make the WiFi network less crowded.
  • Place your Alexa device on a high surface.
  • Keep your connected devices away from things that cause interference, like metal objects, ovens, and walls.
  • Try using the 5 GHz channel on your router if it has one.

10. Request Channel Change from Your Internet Provider

If internet speed is the issue, for a more permanent fix that doesn't cost anything — call your internet service provider. And tell them you think your neighbor's WiFi might be interfering with yours.

Ask them to switch you to a different channel. They can figure out the best channel for you.

If you live in a place with lots of people close together, like an apartment building, you might be getting a lot of interference.

You might also be able to change channels yourself on your service provider's website. I live in a condo complex and I change channels about twice a year to keep my internet working its best.

11. Get a WiFi Extender

Alexa Responding But Not Playing Music
My TP-Link WiFi Extender, check the latest price here

Another solution could be to buy a WiFi extender. You can find many options on Amazon, but make sure to read the details.

Look for an extender that boosts your current WiFi network, NOT one that creates a new network. This way, you won't end up with two separate networks in your home.

Many extenders create new networks, but the ones that use your existing network aren't usually more expensive, you just need to find the right one.

I bought a D-Link extender for $55 Canadian, so it might be even cheaper if you're in the U.S.

TP-Link WiFi Extender, check the latest price here

Setting up these extenders is usually simple. However, remember that when adding any new device to your home network, it's best to set it up right next to your router.

Once it's connected, you can move it to wherever you need it. Sometimes, devices are not detected unless they're right next to your router (or hub, if you're using something like a smart bulb that needs a hub).

12. Confirm If Your Subscription is Active

You might have missed resubscribing your Prime membership if you have turned off the auto renew option.

To check your subscription status, follow these steps:

  1. Visit the Amazon website on your internet browser.
  2. Sign in to your account.
  3. Click on your name above Account & Lists at the top of the page.
  4. Go to Memberships & Subscriptions. (could also be called Your Prime Membership in some countries).

13. Contact Amazon Customer Service

If you're still having trouble fixing the issue or can't figure out what's causing the problem, you should reach out to customer service directly for device specific troubleshooting.

I own 10 Echo Dots and 10 smart bulbs, whenever I get an issue I call them directly. Amazon's customer support is really helpful when you give them a call. Good luck! There

Amazon's customer service number is 1-888-280-4331 and the number is accessible 24/7, 7 days a week.

Try This If You’re Using Multi Room Music Group

Some more fixes if you're using a multi room music group and it's not working properly.

  • First, delete the Multi-Room Music group and restart all your devices.
  • Unplug your device or the power adapter from the power outlet, then plug it back in.
  • After that, set up the Multi-Room Music group again. Give it a new name, not 'Everywhere', and try again.

Also, check that all your devices are on the same WiFi network. If your network has two bands (2.4G and 5G), make sure all devices are connected to the same band.

One suggestion is to connect your Echo devices to a home sound system. I set up speakers all around my house and ask Alexa to connect to Bluetooth. This way, music plays in every room.

This Is How My Friend Resolved Alexa Not Playing Music Issue

So, my friend — Ahmed, an avid Alexa user, hit a snag recently. He loves playing music all around his house through Alexa. He'd set up an 'Everywhere' group to make that happen.

All was well until he decided to add another router for better signal in some rooms. Some Alexa devices were connected to the new Wi-Fi, while others stayed on the original network.

This seemingly simple act turned out to be the root of his problem. The 'Everywhere' group, made to handle devices on one network, was getting tangled up with the new Wi-Fi.

He only figured this out when he tried to delete and recreate the 'Everywhere' group. He could only add devices connected to the same Wi-Fi network as his iPhone. In the past, all his Alexa devices were part of this group.

His solution was simple: Connect all Alexa devices to one Wi-Fi network. He then deleted and recreated the 'Everywhere' group.

After this, the system started to show which Alexa devices could be grouped. If an Alexa device was on a different Wi-Fi network, he reset the device's Wi-Fi settings and added it to the Alexa speaker group.

The lesson learned? When adding Echo devices to default groups, it's often best to ditch these groups and create your own. The problem, it seems, is with the groups.

Sharing this, I hope to prevent others from the head-scratching my friend went through. But remember, every situation might need a unique fix, so don't shy away from troubleshooting based on your own situation.


Follow these troubleshooting methods to solve the annoying Alexa responding but not playing music problem:

  • Wait a minute or two and then try again
  • Reset your Alexa device
  • Remove the additional profiles from your Amazon account
  • Update or download the Alexa app
  • Remove your music service from settings and then reconnect
  • Setup default music service
  • Reset home internet devices
  • Disconnect other devices connected to WiFi
  • Contact Amazon Service

I hope this guide was helpful to you. 👇 LEAVE A COMMENT 👇 and let us know which method worked for you. Thank you!

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