Alexa Multi Room Music Not Working

Are you struggling with your Alexa multi-room music feature not working as expected? As it keeps cutting off or not working entirely — You're not alone. Many users face similar issues, but the good news is that most of these problems are solvable.

In this blog post, I will provide you with 13 ways to fix your Alex multi-music error.

Alexa Multi Room Music Not Working

If your Alexa multi-room music is not working, try unplugging all Alexa devices and the router, wait 30 seconds, then plug in the router. Once it's fully booted, plug in each Alexa device, ensuring they're all connected to the same network (preferably 2.4 GHz) in your Alexa app.

Here's a short video covering most of the main points which will help you to resolve "Alexa Multi Room Music Not Working" issue.

The video will likely fix the "Alexa multi-room music not working" issue for most people. If you're still having trouble, we suggest you read this entire blog post. It's filled with many different solutions that could help solve your specific problem.

Common Issues with Alexa Multi-Room Music

Alexa Multi Room Music Not Working

Several issues can disrupt your Alexa multi-room music experience. These include connectivity problems, incompatible devices, incorrect settings, outdated software, and Amazon music service (their free account doesn't support multi-room music function). Let's hear from some users:

  • "My Alexa suddenly stopped playing music in all rooms. It was working fine yesterday!" - User A
  • "I can play music on individual devices, but when I try the multi-room feature, it doesn't work." - User B
  • "Alexa multi room music keeps cutting off" - User C

These experiences highlight the need for effective troubleshooting methods.

14 Ways To Fix Alexa Won’t Play Music on All Devices

Follow these 14 methods to fix your Alexa's multip music feature not working.

#1 Connect All Echo Devices on the Same WiFi Network

To kickstart the troubleshooting process, make sure to connect all Alexa Echo devices with the same Wi-Fi network.

Here's a brief, step-by-step guide to do this:

#2 Make Sure You’re Using Echo Speakers

The multi-room audio feature, an exclusive development by Amazon, only functions on select Fire tablets and Echo devices.

Alexa Multi Room Music Not Working

Attempting to integrate a non-Amazon Alexa speaker into this setup will likely lead to disappointment.

Unfortunately, we have no fix for this issue and can only recommend that you persistently request Amazon for a resolution.

Notably, error messages for third-party speakers used to indicate that some features were not yet available.

However, the term 'yet' has recently been omitted, which might suggest that there are no immediate plans to accommodate these speakers. So, it's best not to wait with bated breath.

#3 Transition from 5 GHz Wi-Fi to 2.4 GHz

Consider switching your router's frequency from 5GHz to 2.4GHz.

Despite its slower speed, the 2.4GHz bandwidth provides a robust connection, especially for devices spread across large homes.

Here's a video showing how to transition from 5 GHz Wi-Fi to 2.4 GHz:

Video: How to turn off 5GHz WiFi to run your Alexa multi-room music feature smoothly

Steps to update the Wi-Fi Settings for Your Echo Device {source}:

  1. Open the Alexa App.
  2. Select Devices.
  3. Select Echo & Alexa.
  4. Select your device.
  5. Select Change next to Wi-Fi Network and follow the instructions in the app.

If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan.

#4 Disconnect Unnecessary Bluetooth Speakers

Bluetooth speakers connected to your Echo devices can create an unfavorable scenario for the multi-room audio feature.

Consequently, any Bluetooth connections should be disconnected before including that device in your multi-room group.

This will help prevent unpleasant audio delays or potential failure to include certain devices in the group.

#5 Use the Correct Command

To maximize Alexa's comprehension of your desired music synchronization across specific Echo devices, it's crucial that you use the right command.

For instance, "Alexa, play on [Echo device group name]" is a command that is clear and easily understood by Alexa.

When naming your device groups in the Alexa app, it's best to use phrases that Alexa can easily recognize; failing to do so may hinder the smooth operation of the audio sync feature.

For instance, naming a group 'Downstairs Echos,' a simple phrase consisting of words with no special characters and at least two syllables, would be a logical choice.

#6 Try Different Music Streaming Services

Alexa Multi Room Music Not Working

Another avenue to explore when troubleshooting is switching up your music sources.

For example, If you are using Spotify, try using another Alexa-compatible source to play music across your multi-room group.

Alexa supports an array of music platforms, including Amazon Music, Prime Music, Apple Music, Spotify, Sirius XM, TuneIn, and iHeartRadio.

Important Note For Amazon Music: Amazon Music Free Subscription Doesn't Support Multi-Room Music

#7 Reboot Alexa-Enabled Devices

If your efforts up until this point have proven futile, restart all your Echo devices and try using the multi-room feature again.

#8 Router and Modem Reboot

Resetting your router and modem could potentially resolve the issue.

Once these devices are up and running again, ensure your Echo devices reconnect to the correct Wi-Fi network.

Here's a video showing how to reboot your router or modem:

Video: How to reboot your WiFi router to fix the Alexa multi room music not working

#9 Recreate Your Multi-Room Music Group

If the above strategies don't work, delete your existing multi-room settings and start fresh. Here's how:

  • Open your Alexa app and choose the device from the settings.
  • Tap on the option and select 'Combine Speakers'.
  • Choose the 'Multi-room settings' option.
  • Select the speakers you want to add to the multi-group settings.
  • Name the group and click on save.
  • Repeat on all Echo devices.
  • To launch multi-room music, say, "Alexa, play Multi Group [ground name which you just set up]."

#10 Reinstall the Alexa App

If all else fails, deleting and reinstalling the Alexa app on your phone could be the final step toward resolution.

Once reinstalled, recreate your multi-room music group and test it.

#11 Factory Reset of the Echo Device

If the problem continues, consider performing a factory reset on any Echo device that isn't syncing with the multi-room audio feature.

This step requires setting up the device from scratch, reestablishing the Wi-Fi connection, and adding it back to your Amazon account.

Here's the sequence to factory reset your EEcho device:

  • Hold the 'mic off' and 'volume down' buttons simultaneously.
  • Continue pressing both buttons until the device light turns orange.
  • Set up the Echo device from scratch and connect it to the multi-group.

#12 Switch From Free Amazon Music to Paid

A Free Amazon music subscription does not allow you to listen to music in multiple rooms.

Get a paid version of your Amazon music or switch to different music streaming platforms like Spotify, Apple Music, etc.

#13 Visit the Amazon Alexa Help Page

Amazon provides an abundance of troubleshooting resources via the Amazon Alexa help page.

Their platform offers chat assistance and forums where you can discover answers to your queries and gain insights from the user community.

#14 Contact Amazon For Help

Lastly, it might be helpful to check if the issue is stemming from Amazon's end.

Reach out to Amazon support or consult online platforms like DownDetector for potential Amazon service outages.


In this post, we've explored the Alexa multi-room music feature, common issues, and how to troubleshoot them.

Remember, while these issues can be frustrating, they're usually solvable with a little patience and the right steps.

Don't let these challenges mute your music experience! Share your experiences and solutions in the comments below, and let's keep the music playing!

If our fix works for you, please LEAVE A COMMENT and let us know which solution did the trick. Thanks!

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