Alexa Discover Devices NOT Working

Is your Alexa having trouble finding devices? Let's take a look at some simple steps to fix it.

Alexa Discover Devices Not Working

If your Alexa discover devices not working: Check your device's Alexa compatibility, ensure Alexa and the device are on the same WiFi network, activate the relevant Skill, update the Alexa app, and troubleshoot an offline Alexa.

Now let's have a look at each potential issue and how to resolve it.

Ways To Fix Alexa App Not Showing Devices

Let's look at some simple troubleshooting methods to fix Alexa App not showing devices.

1. Your Device May Have Connected Automatically To Alexa

Sometimes, if you see a "No new devices found" message, your device may have linked up automatically with Alexa by itself using Amazon's Frustration-Free Setup technology.

Check under Devices in the Alexa app to see if it's connected.

2. Refresh the Alexa App

The simplest solution could be refreshing the Alexa app Close it, wait for a few moments, and then relaunch it.

This simple act can solve temporary glitches, getting your devices loaded up again.

3. Confirming Your Device Compatibility with Alexa

Alexa can interact with many devices, but not all. Look for a "Works with Alexa" badge or check online.

Devices that have a "Works with Alexa" badge are certified to work with Alexa. or check the manufacturer's specifications or perform an online search to ensure your device is Alexa-compatible.

4. Connect Alexa and Smart Device To the SAME Wi-Fi Network

The communication between Alexa and your smart device hinges on their connection to the same WiFi network.

If this condition isn't met, communication is disrupted. it's crucial to verify that both Alexa and the smart device connect to the same WiFi network.

Similarly, a weak internet connection could hinder Alexa from discovering devices. Also, check that your home internet has connectivity and if your Echo device responds. Say, “Are you online?”

If there's an internet issue, unplug your wifi router for a few seconds and then plug it back.

5. Troubleshoot the Alexa

Even if your Wi-Fi works, Alexa might be offline.

If this happens, unplug your Echo Dot for a bit and plug it back in. This quick reset could get everything back on track.

6. Use 2.4 GHz Wi-Fi

Change your Wi-Fi from 5GHz to 2.4GHz. Even though 2.4GHz is slower, it works better for smart home devices and Alexa.

Here's a video showing how to transition from 5 GHz Wi-Fi to 2.4 GHz:

7. Make Sure Your Device is in Pairing Mode

Check the device maker's manual to see how to put your device in pairing mode.

Devices that use pairing modes include:

  • Zigbee
  • Bluetooth
  • Matter

8. Activate the Relevant Skill

An often-overlooked step in setting up smart devices with Alexa is enabling the specific Skill.

To allow Alexa to control your device, you must activate the relevant Skill in the Alexa app.

For instance, if you want to link your Amazon Echo to your Philips Hue lightbulbs, you must activate the Philips Hue Skill in the Alexa app.

If your smart home device uses a skill:

  • Try controlling the device in the manufacturer's app.
  • If you can control your device with the manufacturer's app, but not with Alexa, reactivate the skill in the Alexa app.
  • Check your internet connection in the manufacturer's app.

This process is typically straightforward and fast: Here's a video:

9. Update the Alexa App

Ensuring your Amazon Alexa app is up-to-date is another crucial step. Outdated app versions can create glitches, affecting the connectivity of new devices.

To update the app, navigate to the App Store (for iPhone users) or Google Play Store (for Android users) and download any available updates.

10. Update Your Alexa Speaker Software

If your Echo device is a few years old, it might need a software upgrade to connect with new devices.

To check for updates, launch the Alexa app, go to Settings > Device Options > Check for Software Update > Update Device Software.

Once updated, reconnect your devices to check if the issue is resolved.

11. Address Potential Amazon Account Suspension

If all the above steps are satisfactory, but Alexa still can't find your devices? Your Amazon account might be the problem.

To work best, Alexa needs an Amazon account tied to your Echo Dot. If your Prime plan ends, or your Amazon account shuts down, Alexa might struggle to find your devices.

To fix this, sign back into Amazon on their website. Use your email and password. If that doesn't work, make a new account with a new email.

12. Restart Your Alexa Device and Your Smart Device

If these smart home troubleshooting steps don't work, try resetting your Alexa device and smart home devices. 

Alexa Discover Devices Not Working: FAQs

Why isn’t Alexa discovering Bluetooth devices?

Alexa may fail to discover Bluetooth devices because Bluetooth discovery is disabled on your device. To rectify this, activate Bluetooth discovery by opening Bluetooth settings and turning on the 'Discoverable' switch.

Why Doesn’t Alexa Recognize the Device Name?

This issue may arise if the device's name is altered and not updated in your Alexa. Interference from other devices emitting similar frequencies, like baby monitors or wireless routers, might also cause this problem. Unplugging any redundant devices around your Alexa may solve the issue.

Why Can’t the Alexa App Find Echo?

Alexa App can't find Echo because of various reasons like weak internet connection, limited bandwidth, or voice commands. Ensuring these conditions are met can help connect Alexa with Amazon Echo.


While it may seem daunting when Alexa stops discovering devices, these comprehensive troubleshooting steps can resolve most issues. Which are:

  1. Confirm your device compatibility with Alexa
  2. Connect Alexa and Smart Device To the SAME Wi-Fi Network
  3. Troubleshoot the Alexa
  4. Use 2.4 GHz Wi-Fi
  5. Make Sure Your Device is in Pairing Mode
  6. Activate the Relevant Skill
  7. Update the Alexa App
  8. Update Your Alexa Speaker Software
  9. Address Potential Amazon Account Suspension
  10. Restart Your Alexa Device and Your Smart Device

By following this guide, your Alexa should be back to its usual efficient self.


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